FAQ

1. What is strapping-tool.com?

strapping-tool.com is the strapping tool shop of ROBOMATIS d.o.o. (Velenje, Slovenia): battery, pneumatic and manual strapping tools, strapping kits, dispenser carts and seals for business customers across Europe.

2. Which strapping tool takes my strap?

Choose the strap material and width in the selector on the home page: it shows only the tools that take that strap, with price and stock. The comparison page lists every battery tool in one table.

3. Do I need an account to buy?

No. You can buy without an account, or ask for a PDF offer with Get offer and we reply by e-mail.

4. Do EU businesses pay VAT?

A business with a valid EU VAT number outside Slovenia buys without VAT (reverse charge). Enter the VAT number at checkout or ask for an offer. Prices on the site are shown without VAT.

5. How can I pay?

By card or PayPal at checkout. For a bank transfer, ask for a PDF offer and pay on the offer.

6. Do you deliver to my country?

We deliver across Europe from our EU warehouse; the expected delivery time is shown on every product page and at checkout.

7. What happens after the purchase?

Every tool has a 12-month warranty. Our service workshop in Velenje, Slovenia, does annual service and repairs, and you can order spare parts for any tool we delivered. To report a fault, use Report a problem.

8. Is my payment information safe?

We do not keep card data: card and PayPal payments are processed by the payment provider.