Service for battery strapping tools
When something is wrong with your battery strapping tool, report the problem or contact us and we will send you the address to send it to.
When we receive the tool we estimate how long the repair will take and, when the tool is no longer under warranty, what it will cost. If the repair takes longer and the tool is under warranty, for a small fee we can send you a replacement tool for the time of the repair. The shipment costs are covered by the customer. A repaired tool is tested and only then shipped back to you. Damage caused by handling (for example when the tool fell) is not repaired under warranty.
Most spare parts are available or can be supplied relatively fast; order a spare part here. There is no warranty on spare parts.
Service for manual and pneumatic strapping tools
For a manual or pneumatic strapping tool the way is the same: report the problem or contact us, and we send you the address of our service. We estimate the time and cost of the repair, test the tool after the repair and ship it back. The shipment costs are covered by the customer; damage caused by handling is not repaired under warranty.
Annual service
A battery strapping tool keeps its tension and seal quality with regular service. See the annual service catalogue for the tools we service and their prices.